Contact Bastivo
Most requests are handled fastest through the platform itself, because they arrive attached to the right record. Use the routes below.
Buyers
- To reach a provider, open their profile and use Request introduction — it goes straight to them with your context attached.
- To get a structured view of what you need first, take the assessment.
- For anything else, signed-in buyers can raise a support request from their workspace.
Providers
- Your company is listed and you want to manage it: Claim this profile.
- Your company is not listed at all: use the same page to request a new listing.
- Verification, corrections and disputes are all raised from the provider portal against the specific profile they concern.
Reviews and moderation
If you believe a published review is inaccurate, raise a dispute from the provider portal rather than emailing. Disputes are logged against the review and reviewed by our moderation team.
Privacy and legal
Data access, correction and deletion requests, and legal notices, should be sent through a support request marked as a privacy matter. See the Privacy Policy for what we hold and how long we keep it.